Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies
Design for Operational Excellence defines why companies embark upon continuous improvement―and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation―from customer service to sales to manufacturing.
ChatGPT Mastery for Business
Revolutionize Your Business with AI. Dive into “ChatGPT Mastery for Business,” the essential guide for harnessing the power of artificial intelligence in the competitive business world. This book is a must-have for entrepreneurs, business leaders, and professionals striving to maintain an edge in the rapidly evolving tech landscape.
The Power of Business Process Improvement
Baffled by repeated mistakes in your department? Want to focus your employees’ limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs.
Lean Six Sigma Pocket Toolkit
The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a “family” is best for different purposes. Packed with detailed examples and step by step instructions, it’s the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field.
- Features brief summaries and examples of the 70 most important tools in Lean Six Sigma, such as “Pull,” “Heijunka,” and “Control Charts”
- Groups tools by purpose and usage
- Offers a quick, easy reference on using the DMAIC improvement cycle
- Provides comprehensive coverage in a compact, portable format
Simple Steps to Improve Patient Safety, Patient Flow and the Bottom Line
This thoroughly revised resource shows, step-by-step, how to simplify, streamline, analyze, and optimize healthcare performance using tested Lean Six Sigma and change management techniques. Lean Six Sigma for Hospitals, Second Edition, follows the patient from the front door of the hospital or emergency room all the way through discharge. The book fully explains how to improve operations and quality of care while dramatically reducing costs―often in just five days. Real-world case studies from major healthcare institutions illustrate successful implementations of Lean Six Sigma.
Coverage includes:
• Lean Six Sigma for hospitals, emergency departments, operating rooms, medical imaging facilities, nursing units, pharmacies, and ICUs
• Patient flow and quality
• Clinical staff
• Order and claims accuracy
• Billing and collection
• Defect and medical error reduction
• Excel power tools for Lean Six Sigma
• Data mining and analysis
• Process flow charts and control charts
• Laser-focused process innovation
• Statistical tools for Lean Six Sigma
• Planning and implementation
Lean Production Simplified
The author helps readers grasp the system as a whole, as well as the factors that animate it, by organizing the book around an image of a house of Lean production. Illustrating the eight kinds of waste, this updated edition of a bestseller:
- Describes the craft and mass production systems that preceded Lean production―including the contributions of Frederick Winslow Taylor and Henry Ford
- Explains the concepts of visual management, Five S, and Total Productive Maintenance
- Addresses just-in-time delivery of parts and products
- Examines the jidoka principle
- Covers the nervous system of Lean management, hoshin planning
- Illustrates the culture of Lean management
This edition deepens and extends the previous edition with case studies on Lean outside the factory―in settings such as health care, IT, finance, design, engineering, and beyond. The case studies are based on personal experience of actual work in organizations generating real results.
Lean Production Simplified, Third Edition covers each of the components of Lean within the context of the Lean production system. The author’s straightforward common sense approach makes this book an easily accessible, on-the-floor resource for every team member.
The essential planning resource and framework for nonprofit leaders
Strategic Planning for Public and Nonprofit Organizations is the comprehensive, practical guide to building and sustaining a more effective organization. Solid strategy is now more important than ever, and this book provides a clear framework for designing and implementing an effective and efficient planning process. From identifying stakeholders and clarifying a shared vision, to implementing plans and revising strategies, the discussion covers all aspects of the process to help you keep your organization united and on track into the future. The field’s leading authority shares insight, advice, helpful tools, and specific techniques, alongside a widely used and well-regarded approach to real-world planning. This new fifth edition includes new case studies and examples along with up-to-date resources and references, and new multimedia-related content.
Innovation and creativity produce great ideas, but these ideas must be collected and organized into an actionable plan supported by a coalition of support to make your organization great. This book provides expert guidance and perspective to help you bring everything together into a workable organizational strategy.
- Discover an effective approach to the strategic planning process
- Identify issues, establish a vision, clarify mandates, and implement plans
- Manage the process with continual learning and revising
- Link unique assets and abilities to better accomplish the central mission
Public and nonprofit leaders are forever striving to do more with less, and great strategic planning can help you build efficiency and effectiveness into your organization’s everyday operations. Strategic Planning for Public and Nonprofit Organizations provides the framework and tools you need to start planning for tomorrow today.